Data Deletion Instructions

Last Updated: January 2025

Your Right to Data Deletion

Under the UK General Data Protection Regulation (UK GDPR), you have the right to request deletion of your personal data held by DANICW. This page explains how to exercise this right.

What Data Can Be Deleted?

You can request deletion of:

  • Account information (name, email, password)
  • Newsletter subscription data
  • Contact form submissions
  • Booking requests and history
  • Communication preferences
  • Any other personal data we hold about you

Data We Must Retain

In some cases, we are legally required to retain certain data:

  • Financial records: Transaction data must be kept for 7 years for UK tax purposes
  • Legal obligations: Data required for ongoing legal proceedings
  • Contractual obligations: Data necessary to fulfil existing contracts

We will inform you if any data cannot be deleted due to legal requirements.

How to Request Data Deletion

Method 1: Email Request

Send an email to: info@danicw.co.uk

Include the following information:

  • Subject line: "Data Deletion Request"
  • Your full name
  • Email address associated with your account
  • Specific data you want deleted (or "all personal data")
  • Reason for deletion (optional)

Method 2: Account Portal

If you have an account on our Site:

  1. Log in to your account at www.danicw.co.uk/portal
  2. Navigate to Account Settings
  3. Click "Delete My Account"
  4. Confirm your request

Verification Process

To protect your privacy, we must verify your identity before processing deletion requests. We may ask you to:

  • Confirm your email address by clicking a verification link
  • Provide additional identifying information
  • Answer security questions related to your account

Processing Timeline

  • Acknowledgement: Within 48 hours of receiving your request
  • Verification: 1-3 business days to verify your identity
  • Deletion: Within 30 days of verification (as required by UK GDPR)
  • Confirmation: Email confirmation once deletion is complete

What Happens After Deletion?

Once your data is deleted:

  • Your account will be permanently closed
  • You will be unsubscribed from all communications
  • You will no longer be able to access client portals
  • Your data will be removed from our active systems
  • Backup copies will be deleted within 90 days

Note: This action is irreversible. You will need to create a new account if you wish to use our services again.

Third-Party Services

If you've interacted with our Site through third-party services (Facebook, Instagram, Spotify), you may need to separately request data deletion from those platforms:

Alternative Options

If you're not ready for full deletion, consider these alternatives:

  • Data Export: Download a copy of your data before deletion
  • Account Deactivation: Temporarily disable your account
  • Unsubscribe: Stop receiving emails without deleting your account
  • Data Correction: Update incorrect information instead of deletion

Questions or Issues?

If you have questions about data deletion or encounter any issues:

Email: info@danicw.co.uk
Subject: "Data Deletion Support"
Response Time: Within 48 hours

Your Rights

In addition to data deletion, you have other rights under UK GDPR:

  • Right to access your data
  • Right to correct inaccurate data
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

See our Privacy Policy for more information about your rights.

Complaints

If you're not satisfied with how we handle your deletion request, you can lodge a complaint with the Information Commissioner's Office (ICO):

ICO Website: ico.org.uk/make-a-complaint
Helpline: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF